Manager Customer Care (f/m/x)

About us

corporate benefits is the market leader in employee benefits in Europe. Headquartered in Berlin and active since 2003, corporate benefits has offices in Belgium, Italy, the Netherlands, Spain, Austria, Portugal, Switzerland, and Turkey, with a total of more than 220 employees. Over 15 million registered users from more than 40,000 companies across Europe use the corporate benefits benefits portal. The constant expansion, broad portfolio of offers and the option of using the offers both online and offline have helped corporate benefits achieve this track record.
 
We are looking for committed talents who are eager to put their skills to good use at corporate benefits. In return, we offer exciting projects and a great international team. Become part of it!

Your responsibilities

Help shape the employee benefits of the future – To strengthen our team in Hasselt, we are currently looking for a Customer Care Manager (m/f/d) on a part-time basis (30 hours per week).

Your responsibilities in detail

As a Customer Care Manager (m/f/d), you will support our users with all questions relating to the respective benefits portal and the offers listed on it. You will independently process user enquiries via a ticket system and by telephone, using a variety of softwares.

Your profile

• You have professional experience in customer service or support
• You have basic knowledge of data protection/GDPR
• You have high standards for your work and stay friendly and professional even when things get hectic
• You are confident in using common PC and Internet applications and have a good understanding of technology
• You are characterized by good organization, a structured way of working, and reliability
• You enjoy working in a team
• You are excellent in dutch no matter if written or spoken and good at French and English
  
  

What this job offers?

• You can look forward to a secure job with an attractive salary package.
• You can shape your working days flexibel with up to two days of home office per week.
• Benefit from comprehensive onboarding with a personal mentor and induction plan.
• Become part of an appreciative, dynamic team with an excellent work culture.
• Look forward to a state-of-the-art workplace with the latest technical and ergonomic equipment.
• You can expect flat hierarchies and short decision-making processes.
• Regular team events
• Good working atmosphere